Reliable Elevator & Escalator Care from Premier Elevator Services
At Premier Elevator Services Inc., every service relationship is built on personal attention and proven preventative maintenance. Contact our team whenever you need us — day or night — and get the support your vertical transportation equipment deserves.
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How We Approach Service
Round-the-Clock Service
A single call to one number — any time, day or night — puts you in touch with personalized support. Premier Elevator remains reachable around the clock for all your service needs.
Back to the Basics
Our philosophy is designed to build confidence in the safety and reliability of your elevator and escalator equipment. Innovation and technology can never replace performed preventative maintenance. Our "Back to the Basics" approach gives technicians the time they need to properly maintain your equipment and holds them to a higher standard. If something isn't right, we'll make it right — no questions asked.
Personalized Service
Clear, top-level communication is central to how we work with every customer.
Maintenance Tracking System
We track each elevator individually in our database, so we can evaluate overall performance and make well-informed decisions about how best to improve reliability and performance.
Maintenance Tracking & Technician Unit Counts
When setting technician unit counts, Premier weighs the relevant factors: equipment type and complexity, travel distance, and technician experience and training. Unlike major service providers, Premier caps unit counts to keep loads balanced. While more than 120 units per technician may help the bottom line, it comes at the customer's expense. Smaller unit counts give us maximum flexibility when operating conditions or staffing needs change. Most importantly, Premier guarantees that unit counts will never affect our ability to deliver preventative maintenance at the quality of service you expect.
Housekeeping
Premier starts every new contract by thoroughly cleaning and preparing the job for the assigned technician. Setting and maintaining a standard from day one is what sets us well above the competition.
Insurance, Cost Savings & Capital Upgrades
Insurance
Premier Elevator does NOT self-insure. We provide Additional Insured policies backed by a licensed insurance company — no legal departments or disclaimers required. Risks and liabilities grow when OEMs take exception to or request changes in insurance requirements. Premier Elevator completes all of your repairs promptly and professionally.
Customer Incentive
Premier Elevator takes pride in its small-company philosophy while still offering the latest technological enhancements. We believe fewer obstacles between you and the technician assigned to your building mean greater customer satisfaction and better overall equipment reliability. While large OEMs introduce technological changes to justify phantom technicians visiting your property, Premier Elevator's straightforward approach lets our technicians perform to the CUSTOMER's standards every day.
Cost Savings – Capital Upgrades
We take a proactive approach, continually reporting equipment status to help you manage your vertical transportation costs effectively. We sell quality, not price.
Frequently Asked Questions
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Whether you need routine preventative maintenance, help with insurance documentation, or a clear picture of your equipment's condition, Premier Elevator Services keeps the process straightforward. Our technicians follow a consistent standard from the first visit, and our tracking system keeps you informed about how your elevators and escalators are performing over time.